The hidden price tag you can’t afford to ignore

Imagine saving your company from a piece of the more than $2.08 trillion in losses  due to poor software quality. That figure stems from operational failures, unsuccessful projects and errors in legacy systems.

Is bad software just irritating to users or does it rot a business, ruin a name, and sap resources? Now let’s see what bad software really costs and why you should always bring a software testing company into the picture so that you can protect your business.

The Financial Impact

Operational Failures

When the software is bad, system downtime, service disruption and operation bottlenecks are the results. Every minute of downtime translates to idle employees, irate customers and lost revenue. Picture a financial services firm suffering a software-related 24-hour downtime, losing millions of dollars and taking a huge reputational hit.

Unsuccessful Projects

Poor-quality software projects fail to deliver on time and on budget, or fail to provide expected functionality. Such failures are typically related to poor testing and quality assurance. Software runs everything today, and it’s important to ensure your software is the best version of itself possible. Imagine what role bad software played in these case studies about failed e-commerce startups.

Legacy System Errors

Trusting older software to lead your business operations is a gamble. Legacy systems can be riddled with issues and security vulnerabilities. One healthcare provider wasted millions of dollars on expensive legal settlements, and costly fines applied by a state government for medical data breaches, traced to an old system that experienced a failure.

The Hidden Costs

Customer Trust and Satisfaction

Bad software impacts user experience. If your app keeps crashing, won’t load in time, or if your website interface is confusing people, you are at risk of losing customers. In a race for market share, losing a customer’s trust can mean the ruin of your company. In an eye-opening survey presented by the company Jumio earlier this year, bad mobile experience cost US retailers $24 billion in revenue annually.

Employee Productivity

Unreliable software wastes employee time. Every second spent debugging or working around software can’t be spent on the job that a worker was hired to do. With many inefficiencies multiplying at each step, this waste adds up quickly. A Florida trucking contractor says the USPS has lost $110 million because of the Postal Service’s knowingly poor-quality software, which has, in turn, required changing the company’s hiring practices with the elimination of hundreds of jobs, and not least has led to at least three lawsuits against the agency in three different states.

Security Vulnerabilities

Badly designed and obsolete software is a magnet for cyber crime. Data loss resulting from breaches can cost millions to clean up and repair, not to mention the legal fees and lost business. A software error at JP Morgan Chase put the financial and personal information of hundreds of thousands of the company’s customers at risk.

Conclusion

Make sure that your business doesn’t become a statistic. Bad software is expensive, but preventable. A dedication to building quality can help you avoid missing deadlines and budget overruns, disastrous projects and legacy systems’ errors. With a software testing company like us, you will have a business which is protected by our services, your reputation safeguarded by our testing procedures, and your business can continue to grow and expand. Invest in quality control and your company will prosper.